I’ve been reading a lot of Andy Grove lately. This quote, from an older Esquire interview, is particularly prophetic:
Privacy is one of the biggest problems in this new electronic age. At the heart of the Internet culture is a force that wants to find out everything about you. And once it has found out everything about you and two hundred million others, that’s a very valuable asset, and people will be tempted to trade and do commerce with that asset. This wasn’t the information that people were thinking of when they called this the information age.
Satisfying a customer should always be the primary goal of a business. It genuinely saddens me to learn of companies spending more time thinking about what they, rather than you, can do with your data.
Trust: So hard to build, yet so easy to destroy.